Customer Refund and Cancellation Terms

Mueller Chocolate Co strives to provide you with the highest quality chocolates and excellent customer service. We want you to be completely satisfied with your purchase. Please review the following refund and cancellation terms:

Refunds and Exchanges:

• If you are not satisfied with your purchase, please notify us within 24 hours of receiving your order.
  
• We will work with you to determine the reason for your dissatisfaction and find a suitable solution.
  
• Depending on the circumstances, we may offer a replacement, exchange, or refund for your purchase.
  
• Please note that we cannot offer refunds or replacements for chocolates that have been opened or consumed.
  
• If your chocolates arrived damaged due to shipping, please take a photo of the damaged product and contact us within 24 hours of receipt. We may require that you return the damaged product to us or provide additional information to process a claim with UPS and or a refund or replacement.
  
• If you received the wrong product or the product is defective, please contact us within 24 hours of receiving your order. We will work with you to resolve the issue and may offer a replacement or exchange.
  

Cancellations:

• Orders can only be canceled if our chocolatiers have not started producing them. As we make each order by hand in small batches, cancellations can only be accepted before production has begun.
  
• If you wish to cancel your order, please get in touch with us as soon as possible.
  
• Once production has started, orders cannot be canceled.
  

Shipping Costs:

• We do not offer refunds for shipping costs unless there was an error on our part or the product arrived damaged due to shipping, and the carrier issues a refund after a claim.
  

Contact Us:

• If you have any questions about our refund and cancellation terms or need assistance, please do not hesitate to contact our customer service team.
  
• You can reach us by email at info@muellerschocolate.com or by phone at 267-627-2612
  

Lost or Stolen Package Policy

At Mueller Chocolate Co, we understand that it can be frustrating and concerning when a package goes missing or is stolen. Please review our Lost or Stolen Package Policy below for guidance on how we handle such situations:

Responsibility:

• Once your package is handed over to the designated shipping carrier, such as UPS, the responsibility for the safe and timely delivery of the package rests with the carrier.
  
• Mueller Chocolate Co is not responsible for lost or stolen packages after the carrier has taken possession.
  

Initial Steps:

• If you believe your package is lost or stolen, we recommend taking the following initial steps:
• Check with neighbors or household members who may have received the package on your behalf.
  
• Contact the carrier directly (e.g., UPS) to inquire about the package's whereabouts or any potential misdeliveries or to file a claim. 
  
• Provide them with the tracking number and relevant details to assist in locating the package.

Reporting the Issue:

• If the issue still needs to be solved after following the initial steps, please notify us within 48 hours of the carrier's delivery confirmation.
  
• We will work closely with you to initiate an investigation with the carrier to determine the package's location and resolve the situation.
  

Investigation and Resolution:

• Mueller Chocolate Co will assist in coordinating with the carrier's investigation into the lost or stolen package.
  
• While we cannot guarantee a specific outcome, we will try to find a suitable solution for you.
  
• This may include filing a claim with the carrier, providing a replacement package, or offering a refund, depending on the investigation's results.
  

Shipping Insurance and Secure Delivery Options:

• We recommend considering shipping insurance or selecting delivery options with additional security features to minimize the risk of loss or theft during transit.
  
• These options can provide added protection and compensation in case of a lost or stolen package.
  

Specific laws, regulations, and carrier policies regarding lost or stolen packages may vary. 

Please note that these refund and cancellation terms are subject to change without prior notice. It is recommended to review our website for the most up-to-date policies.

Thank you for choosing Mueller Chocolate Co. We appreciate your business and look forward to serving you with our delicious chocolates.