We want you to be completely satisfied with your order from Mueller Chocolate Co. If for any reason you are not satisfied with your purchase, please let us know within 14 days of receiving your order.
We will work with you to determine the reason for your dissatisfaction and find a solution. We may offer a replacement, exchange, or refund of your purchase, depending on the circumstances.
Please note that we cannot offer refunds or replacements for chocolates that have been opened or consumed. If your chocolates arrived damaged due to shipping, please take a photo of the damaged product and contact us within 48 hours of receipt. We may require that you return the damaged product to us or provide additional information to process a refund or replacement.
If you received the wrong product or the product is defective, please contact us within 14 days of receiving your order. We will work with you to resolve the issue and may offer a replacement or exchange.
Please note that we do not offer refunds for shipping costs unless there was an error on our part or the product arrived damaged due to shipping.
If you have any questions about our refund policy, please do not hesitate to contact us.